Customer Care

Scroll to topSecurity
Using your credit card to shop with Cart Parts USA is secure and safe. We guarantee it!
We use the most up-to-date, industry-standard, Transport Layer Security (TLS) to safely and securely
process your credit card transactions.

The TLS encrypts all of your information into unrecognizable code which is securely transmitted to us. The encrypted code reaches our secure server, at which time we translate it to its original format. Your information is stored offline and is not accessible over the Internet. All credit card transactions go through an address verification process to ensure your information is secure.

Scroll to topOrders
Placing an Order:
Cart Parts USA offers multiple ways to place your order:
  • Online: To place an order on our website, please use our secure online shopping cart and enter your shipping and credit card information. Your order will be processed within 2 business days.
  • Phone: Please call us at 1-855-912-6404 to place your order by phone. Customer service representatives are available from 9 am to 5 pm CST, Monday through Friday.
  • Email: You may also place your order by emailing us at Please include the item number(s) and a phone number where we can contact you. We will send you instructions and an order form to be completed, and emailed or faxed to us.

Accepted Payment Methods:
  • Credit Cards: We accept Visa, MasterCard, American Express, and Discover credit cards.
  • PayPal: You may use your PayPal account by selecting the “Check out with PayPal" button during checkout.
  • Checks: Cart Parts USA accepts both business and personal checks. However, your items will not ship until your check is processed. Checks usually take 5 to 7 business days to clear. Please send an email to to confirm the total of your order including shipping and tax (where applicable). Please make checks payable to Cart Parts USA and include your order number along with any specifics, such as sizes, colors, or quantity.

Order Confirmation:
Once we receive your order, we will send a confirmation email with an invoice. We will notify you by email and provide you with a tracking number once your order has shipped. If you do not receive an email confirmation within 10 minutes, please check your junk mail or spam folder. If no confirmation is received, please email us at, so we can verify your order and resend your order confirmation.

Sales Tax:
We are required by law to collect sales tax on orders shipped to Florida addresses, which will be itemized at checkout. No sales tax will be charged for orders shipped to addresses outside of Florida.

Scroll to topPrice Matching
We offer price matching on most products. We reserve the right to decline to price match but in most cases, we will honor price matches with other websites. For price matching, the following rules and conditions must be met:
  • The lower-priced product must be exactly the same as the product purchased from Cart Parts USA.
  • The price you wish us to match must be verifiable on the Internet or through a printed advertisement.
  • If you find a lower price on another website, the product must be in stock and ready to ship. We do not honor price matches on backordered items.
  • The product must be current year. We do not price match on previous years closeouts, blemished or scratch and dent items, etc.
  • Promotional codes and coupons may not be used with price-matched items.
  • Online advertisements will not be honored unless the product can be ordered through a secure server with a functioning shopping cart.
  • You must contact us about matching a price before you complete your Cart Parts USA purchase. We will not match the price on items that have already been ordered.

Price adjustments are limited to one price match per item within a 30 day period. Competitor’s coupons or promotions for the first time or one-time use will be considered non-verifiable and therefore not accepted for the low price guarantee. Price matches will not be honored on “Going out of Business," "Liquidation Sales," or companies in distress. Cart Parts USA reserves the right to deny any price match on an item that is not in stock with a competitor or does not meet the criteria or our price match policy.

Scroll to topShipping
Shipping Rates:
Shipping charges are based on the item’s weight and the distance between the origin and destination zip codes. Shipping charges to Hawaii, Puerto Rico, Alaska and other US territories will be slightly higher. Some items (tires, wheels, rear seats, etc.) may require additional shipping charges depending on the destination. We will contact you prior to shipment if your item requires additional freight costs.

Where We Ship:
We currently ship all of our products to the Continental USA. We ship most of our items to Alaska, Hawaii and Puerto Rico as well.

Delivery Times
Most orders ship within 2 business days from when your order was placed. Product descriptions may provide an estimated shipping time. Some of our manufacturers ship directly to you so you may receive your order in multiple shipments. We are not responsible for unavoidable shipping delays due to billing/credit card problems, order changes made after your order has been placed or product availability delays.

We are not responsible for Fedex or UPS performance. Once a package is shipped it is out of our hands. To file a claim for a package that was lost or damaged, contact us, and we will file the claim on your behalf. UPS only guarantees and accepts claims for fast shipments and not ground shipments. Also, they do not guarantee all shipments during major holidays. Visit for more information.

You will receive an email notification with a tracking number once your order has shipped.

Rush Orders
In the event you would like to request a rush order on any of the items at Cart Parts USA, please call us during normal business hours at 1-855-912-6404, or send us an email at to discuss special arrangements. We will do whatever we can to accommodate you.

Shipping Methods
Most items are shipped via FedEx, UPS or US Postal Service. Oversized items may require specialty freight carriers.
  • FedEx/UPS Ground: If you place your order Monday through Friday before 1 pm CST, your order will usually ship within 1 to 2 business days. FedEx and UPS pick up by the end of the day M-F, so the following business day is considered the first day of>
  • FedEx/UPS 2nd Day Air: If you place your order Monday through Friday before 1 pm CST, your order will be shipped the same day. The day after your order is marked as “shipped" is considered the first day of shipping. Your order should arrive in two business days after it is marked as “shipped."
  • FedEx/UPS Next Day Air: If you place your order Monday through Friday before 1 pm CST, your order will be shipped the same day. The day after your order is marked as “shipped" is considered the first day of shipping. Your order will arrive the next day if it is placed before 1 pm CST.
  • Freight: Some larger items may require shipping by freight trucks. There are extra charges for freight shipping to a residence. Contact us for a quote on larger items like bodies, tops, etc. FedEx and UPS also charge additional fees for oversized packages such as rear seats, wheels, tires, etc. We will contact you prior to shipment if additional freight charges are required.
  • Exceptions: FedEx and UPS do not pick up or deliver on Saturdays, Sundays or major holidays. Those days are not considered shipping days.

Scroll to topReturns and Exchanges
Please open and inspect your package as soon as you receive it. If you have questions about your shipment,
call 1-855-912-6404 no later than the next business day.

100% Customer Satisfaction Guarantee:
We pride ourselves in carrying high quality items, and we hope that you will be pleased with your order. Nevertheless, you may return any item, in its original condition, excluding custom items. If we made a mistake on your order, we will also refund your return with no ground shipping fee.

We will process the return within 3 business days and promptly issue a credit or refund. We will not ship a replacement part before receiving the returned part. Any part returned will be subject to inspection to determine refund amount for merchandise. This amount may be less than the original payment based on condition of the item(s) returned.

We want you 100% satisfied with your purchase from Cart Parts USA. If you are not happy with your order, you may return it within 14 days for a refund of the purchase price, minus shipping fees. We require that you pay to ship the item back to us.

Cart Parts USA will not be held responsible for any labor costs which result from the installation or wrong or defective parts or correct parts installed in a manner other than consistent with the instructions in the appropriate service manual.

Non-returnable items:
Special order or custom products are not returnable unless there is damage due to shipping or by our error.

Electrical parts are not returnable if installed or connected to a power supply. This includes, but is not limited to, electric motors, electronic speed controllers, all switches of any type, solenoids and relays, electronic circuitry, charge indicators, battery chargers, gauges, horns, speedometers, diodes, coils, igniters, voltage regulators, and starter generators, unless covered by an expressed written manufacturer’s warranty. We extend no warranty on electrical or electronic components beyond the manufacturer’s own written factory warranty.

To return an item:
Contact us at or call us at 1-855-912-6404 within 14 days of receiving your order, and request an authorization (RMA#) and instructions for return. Do not return anything without an RMA# or your package may get lost in the warehouse. We are not responsible for items returned without an RMA# issued by Cart Parts USA.

Items must be returned in their original condition and packaging with all tags, inserts and instructions.

All returns must be packed with enough packaging to protect the contents. Items damaged due to poor packaging will not be accepted for returns or credits.

Returns after 14 days:
After our 14 day product return policy, there will be a 20% restocking fee deducted from your return credit. Returns beyond 60 days will not be accepted.

If you receive the wrong item:
Contact us and we will issue an RMA#. Returns will not be accepted without an RMA#. We will send you a return label so you can return the wrong item at no charge. We will then ship you the correct item right away. (If the correct item is out of stock, you will have the option of choosing an alternate item or cancellation of your order).

If you ordered the wrong item:
Mistakes happen! Let us know which product you need in exchange of the ordered item or if you would like a refund or credit.

If your item arrives damaged:
If your product arrives damaged, contact us immediately and/or refuse delivery of the package. If the shipper damaged the package in transit, they are liable and will return the package to us at no cost to you. If the package was left at your door and you could not refuse delivery, please hold on to the package while we file a claim with the carrier. If the packaging is OK, but your item inside has been damaged, you must report it to us within 3 business days so we can file a claim. Some items are covered by a manufacturer’s warranty which requires items be return to them for replacement or repair, so please contact us so we can issue a return authorization number (RMA#). We will also mail or email you a return label for the broken item. We will ship a replacement item at no extra charge.

To make an exchange:
To exchange an item, you may return the item to be exchanged (please see our return policy) and place an order for the item you would like in place of the returned item. We will process your order and ship the item to you. When we receive the returned item, we will refund the amount, minus shipping, to your account.
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Customer Satisfaction 100% CUSTOMER SATISFACTION IS OUR PRIORITY If for any reason you are not satisfied with any item, we will make every effort to correct or refund your order to your satisfaction. Click Here For Details